Server

JOB SUMMARY

Reporting to the Restaurant Supervisor a skilled Server will take orders and deliver food and
beverages to our customers.

The right Server uplifts the dining experience for customers. We are looking for someone who will
have the patience, personality and perseverance to thrive in this role.

Server responsibilities include greeting and serving customers, providing detailed information on
menus, multi-tasking various front-of-the-house duties and collecting the bill. If you can perform well
in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should
be polite with our customers and make sure they enjoy their meals. You should also be a team
player and be able to effectively communicate with our Kitchen Staff to make sure orders are
accurate and delivered promptly.

The goal is to help preserve and enhance our reputation so we can expand our clientele.
DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and time spent |
performing each task may vary as business needs require. The Exit 153 Restaurant / Amsterdam Inn
& Suites maintains the right to modify job duties and responsibilities at its discretion.

Server responsibilities include:

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or
potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic
beverages

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Meet with restaurant staff to review daily specials, changes on the menu and service specifications
for reservations (e.g. parties)

Follow all relevant health department regulations

Provide excellent customer service to guests

Requirements

Accuracy Proven work experience as a Waiter or Waitress

Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast
POS)

Basic math skills

Attentiveness and patience for customers

Excellent presentation skills

Strong organizational and multitasking skills, with the ability to perform well in a fast-paced
environment

Active listening and effective communication skills

Team spirit

Flexibility to work in shifts

High school diploma: food safety training is a plus and speed in executing assigned tasks

Familiar with industry’s best practice

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above
satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities
required. Employees who do not possess the requirements for a job at the time of hire are expected
to attain the skills, knowledge and abilities required within a specified period as agreed upon, in writing,
with the Restaurant Supervisor. Reasonable accommodations may be made to enable individuals with
disabilities! to perform the essential functions.

Characteristic and Ability Requirements

• Approachable, pleasant, polite
• Able to work quickly, meet deadlines
• Self-starter and able to work with minimum supervision
• Must be able to understand both oral and written English (French an assist)
•  Ability to meet the physical demands of the position
  Able to work various shifts, including weekends and holidays

Educational Requirements

Education Required:
Food Safety and Work Safe Training
Other Education/Certification/Training preferred: N/A

Work Experience Requirements

Work experience required: Previous Kitchen experience is an asset
Job related experience required: Knowledge of cooking techniques an asset

Other Requirements

Must be eligible to work in Canada

Technical Requirements

Equipment: N/A
Software: N/A
Other: Working knowledge Restaurant Etiquette.

Competencies

Customer Focus – Efficiently and effectively addressing the needs of our customers by asking
questions to identify and understand their needs, interests, and goals. Provide prompt, efficient, |
and personalized assistance to meet the requirements, requests, and concerns of customers. |
Ensuring accurate and timely information is provided to our customers and inform them of
commitment times or performance guarantees. Follow up with customers following service delivery
to ensure issues/concerns are resolved, adjust services based on customer feedback and anticipate |
the future needs of the customer. Project a professional image of oneself and the organization. |

Teamwork — Willing to work as a team by understanding one’s role in a team, choosing the right
behaviours and developing constructive and cooperative working relationships with others to
achieve the team’s objectives. Effectively communicating within the team to encourage others to
express their ideas and opinions, as well as, offer constructive criticism in a supportive and positive
manner. Working tactfully and diplomatically to handle conflicts and build consensus among the
team members to achieve positive results for all parties involved and to provide high levels of
customer service. An understanding and acceptance in supporting all aspects of the Exit 153
Restaurant / Amsterdam Inn & Suites, operations as required.

Problem Solving and Decision-Making – Demonstrating an ability to anticipate or identify the] existence of a problem and understand its true nature by recalling the information learned previously
or seeking additional information relevant to solving the problem. Developing and weighing and
variety of high-quality alternative approaches in order to choose the best solution to the problem.
Implementing a realistic approach for the chosen solution in a timely manner. Evaluating the
outcomes of the implemented solution to assess the need for alternative approaches and to identify
lessons learned.

Professionalism – Exhibiting professionalism always by maintaining a professional demeanor] through one’s conduct and disposition to the guests, displaying traits such as respect, friendliness,
honesty, and dependability to provide exceptional service. Complying with the specific standards
set by the organization regarding appropriate dress and personal hygiene for the worksite. |
Demonstrating composure with stressful or difficult situations and accepting criticism tactfully to}
learn from it.

Dependability and Reliability – Demonstrating consistency and predictability in all aspects of the |
job by fulfilling obligations and taking accountability for one’s work. Complying with organizational |
rules, policies, and procedures. Diligently following through on commitments and consistently |
completing assigned tasks by deadlines with minimal supervision. On time for work as scheduled |
and punctual for scheduled meetings or appointments. Thoroughly checking work to ensure that |
all essential details have been considered and take prompt action if errors or inconsistencies are :
noticed.

Physical Requirements

This position requires a moderate level of physical exertion; standing for long periods of time;
occasional lifting of up to 35 pounds. A low intensity of sensory effort is required.

Job Description — Server

Working Conditions

This position requires the individual to perform primarily indoors, in a Restaurant environment.